CONNECTED COMMUNICATIONS

CALM IN THE CHAOS. CLARITY IN THE NOISE. CONNECTION WHEN IT MATTERS MOST. IN MOMENTS OF CHANGE, CRISIS AND INSTABILITY, WE SUPPORT EMPLOYERS AND SERVICE PROVIDERS TO FIND THE WORDS TO CONNECT AND COMMUNICATE CLEARLY PROTECTING TRUST WITH THEIR PEOPLE, SERVICE USERS, CLIENTS AND COMMUNITIES. 

CONNECTED COMMUNICATIONS overview

When change is near or occurs, from internal change programmes to cultural flashpoints and shifts (external and internal), crisis, and public scrutiny, how employers and service providers communicate can either build trust or break it.

We help employers and service providers communicate with clarity, empathy, and confidence, across internal teams and external stakeholders. We offer strategic communications support grounded in people intelligence and emotional fluency.

When the world shifts, employers and service providers, and their people, feel it. These moments occur from global events to local controversies, cultural shifts creating ripple effects in the workplace. What is said to the outside world shapes how an employer or service provider is trusted, internally and externally.

We support clear and credible communication strategy with the public, partners, and the press, especially when values are under the spotlight and an employer or service provider’s reputation is at risk.

We work with internal stakeholders to navigate these moments thoughtfully, offering guidance on when to speak, how to support, and how to stay aligned with the employer or service provider values.

See our services below:

Communications

  • Advisory on responses to social or cultural flashpoints (e.g. DEI, global conflict, rights movements)
  • Communications audits and tone-of-voice refresh
  • Communications for hybrid/remote, frontline, and multigenerational workforces
  • Communications strategy for cultural healing and unity after internal tension
  • Culture and values storytelling campaigns
  • Employee listening strategy and sentiment analysis
  • Internal communications briefings to address division or uncertainty
  • Leadership message coaching and speechwriting
  • Messaging frameworks to support employee belonging and inclusion
  • Partnership with ER, HR and DEI teams to coordinate messaging with action

Crisis & Brand

  • Change communications (M&A, restructure, exits, pivots)
  • Communication triage and trusted stakeholder alignment
  • Crisis protocol development and scenario mapping
  • Employer brand positioning during transition or scrutiny
  • Executive communications for board, regulators or media
  • Joint strategy with PR/legal teams during live issues
  • Holding statements and internal FAQs
  • Post-crisis review, learning capture and narrative repair
  • Rapid crisis response planning and scriptwriting
  • Reputation protection strategy and proactive messaging
  • Stakeholder communications (investors, clients, partners)

When pressure hits, we help employers and service providers lead with calm, courage, and clarity.

We are partners during moments of crisis, reputational threat, or internal breakdown, providing strategic messaging that aligns legal, HR, and leadership priorities while maintaining trust.

We support employers and service providers in staying connected, across functions, locations, generations and beliefs. 

Align Your Voice. Strengthen Your Culture. Lead Through Change.
Communications are more than words, they must have meaning. We help build trust, navigate transformation, and respond to crises with clarity and credibility. From culture-building narratives to crisis response strategies, we align communication with purpose and performance.

Contact HOWLETT BROWN